Support/FAQ - Revision history

AdamR: /* The game runs but doesn't fit the resolution of my monitor, and I can't access the options menu to change it! Or the game starts with a black screen. */ Add "window" option.

2025-01-05T15:18:26Z

The game runs but doesn't fit the resolution of my monitor, and I can't access the options menu to change it! Or the game starts with a black screen.: Add "window" option.

← Older revision		Revision as of 17:18, 5 January 2025
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	Once this works as normal you can go back into the launch options and clear the text box.		Once this works as normal you can go back into the launch options and clear the text box.

			If this fails, in the launch options change '''-full''' to '''-window''' then try again.

	== When I start the game I get error "Failed to create SDL window. Reason: 5 bits per color channel or more required." ==		== When I start the game I get error "Failed to create SDL window. Reason: 5 bits per color channel or more required." ==

AdamR: /* When I join a remote game server I've got no HUD and can't change weapons */ Added "hud_reset" command from 5.26.

2024-12-26T09:58:43Z

When I join a remote game server I've got no HUD and can't change weapons: Added "hud_reset" command from 5.26.

← Older revision		Revision as of 11:58, 26 December 2024
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	This happens either because the map you're playing on spawns you without a HEV suit, such as the Half-Life campaign introductions, or your game is unaware that the server has told you that your player is meant to have a HEV suit. If you're finding this issue is happening on almost all maps and across multiple servers, particularly if you know the map you're playing on does issue a HEV suit (most do), your issue will be the latter.		This happens either because the map you're playing on spawns you without a HEV suit, such as the Half-Life campaign introductions, or your game is unaware that the server has told you that your player is meant to have a HEV suit. If you're finding this issue is happening on almost all maps and across multiple servers, particularly if you know the map you're playing on does issue a HEV suit (most do), your issue will be the latter.

	Whilst there is no ~~definitive~~ solution to this issue you can try measures such as:		As a temporary workaround enter command `hud_reset` in your game console.

			Whilst there is no permanent solution to this issue you can try measures such as:

	* Check your rate settings according to the above question.		* Check your rate settings according to the above question.

AdamR: /* My performance (frame rate) in-game is poor and dips under certain circumstances, is there anything I can do? */ Added vertical sync for AMD GPUs.

2024-12-26T09:56:36Z

My performance (frame rate) in-game is poor and dips under certain circumstances, is there anything I can do?: Added vertical sync for AMD GPUs.

← Older revision		Revision as of 11:56, 26 December 2024
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	To put it back to normal use '''1''' instead of '''0'''.		To put it back to normal use '''1''' instead of '''0'''.

			=== Turn on vertical sync ===

			While this would usually limit performance to your monitor's refresh rate, it has been seen to stabilise performance on AMD GPUs. (Particularly when FreeSync is in use.)

			gl_vsync 1

			To put it back to normal use '''0''' instead of '''1'''.

	== My computer is super old and/or is a laptop with only an integrated graphics card (Intel HD), how do I enable software rendering mode to get better performance? ==		== My computer is super old and/or is a laptop with only an integrated graphics card (Intel HD), how do I enable software rendering mode to get better performance? ==

AdamR: /* When I start the game I get error "Failed to create SDL window. Reason: 5 bits per color channel or more required." */ Didn't finish a sentence there.

2024-12-22T14:09:19Z

When I start the game I get error "Failed to create SDL window. Reason: 5 bits per color channel or more required.": Didn't finish a sentence there.

← Older revision		Revision as of 16:09, 22 December 2024
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	If you haven't already installed graphics drivers from your GPU vendor (usually Intel, AMD, or nVidia), try that first.		If you haven't already installed graphics drivers from your GPU vendor (usually Intel, AMD, or nVidia), try that first.

	The most common cause for this are computers running Windows 10 or 11 with an unsupported Intel GPU, usually one that is built in with your CPU. Note that Intel GPU drivers which supported the needed OpenGL in Windows 7 and 8 isn't true for Windows 10 and 11. See article [https://www.intel.com/content/www/us/en/support/articles/000005526/graphics.html Supported Operating Systems for Intel® Graphics Products] for a list of		The most common cause for this are computers running Windows 10 or 11 with an unsupported Intel GPU, usually one that is built in with your CPU. Note that Intel GPU drivers which supported the needed OpenGL in Windows 7 and 8 isn't true for Windows 10 and 11. See article [https://www.intel.com/content/www/us/en/support/articles/000005526/graphics.html Supported Operating Systems for Intel® Graphics Products] for a list of Intel GPUs with OpenGL support in the drivers.

	If your computer has either a discrete GPU or a laptop with multiple GPUs (such as a secondary nVidia or AMD GPU for performance applications) you need to tell Windows to only use that as follows:		If your computer has either a discrete GPU or a laptop with multiple GPUs (such as a secondary nVidia or AMD GPU for performance applications) you need to tell Windows to only use that as follows:

AdamR: /* Technical issues */ Added question: When I start the game I get error "Failed to create SDL window. Reason: 5 bits per color channel or more required."

2024-12-13T16:45:22Z

Technical issues: Added question: When I start the game I get error "Failed to create SDL window. Reason: 5 bits per color channel or more required."

← Older revision		Revision as of 18:45, 13 December 2024
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	Once this works as normal you can go back into the launch options and clear the text box.		Once this works as normal you can go back into the launch options and clear the text box.

			== When I start the game I get error "Failed to create SDL window. Reason: 5 bits per color channel or more required." ==

			This happens when your computer doesn't have the minimum version of OpenGL (2.1) needed, or your graphics drivers doesn't implement it.

			If you haven't already installed graphics drivers from your GPU vendor (usually Intel, AMD, or nVidia), try that first.

			The most common cause for this are computers running Windows 10 or 11 with an unsupported Intel GPU, usually one that is built in with your CPU. Note that Intel GPU drivers which supported the needed OpenGL in Windows 7 and 8 isn't true for Windows 10 and 11. See article [https://www.intel.com/content/www/us/en/support/articles/000005526/graphics.html Supported Operating Systems for Intel® Graphics Products] for a list of

			If your computer has either a discrete GPU or a laptop with multiple GPUs (such as a secondary nVidia or AMD GPU for performance applications) you need to tell Windows to only use that as follows:

			# Open '''Windows Settings'''.
			# Navigate to: System -> Display -> Graphics '(scroll down to Related Settings)''
			# Under '''Add an app''' choose '''Desktop app''' then click '''Browse'''.
			# Select the Sven Co-op program. This is usually "'''C:\Program Files (x86)\Steam\steamapps\common\Sven Co-op\svencoop.exe'''", though if you've installed Sven Co-op elsewhere you will know.
			# When Sven Co-op appears in the list click '''Options'''
			# Choose '''High Performance''', which should have a sub-label with your discrete or secondary GPU.
			# Click '''Save'''.
			# Close '''Windows Settings''' then try and launch Sven Co-op.

	== When I start the game I get error "Are you sure Steam is running?" ==		== When I start the game I get error "Are you sure Steam is running?" ==

AdamR: /* Why does Sven Co-op crash immediately on start-up? */

2023-12-28T01:31:38Z

Why does Sven Co-op crash immediately on start-up?

← Older revision		Revision as of 03:31, 28 December 2023
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	Otherwise we may need to [https://steamcommunity.com/sharedfiles/filedetails/?id=2767632092 obtain a crash dump] from you.		Otherwise we may need to [https://steamcommunity.com/sharedfiles/filedetails/?id=2767632092 obtain a crash dump] from you.

	Ask for further assistance at [https://steamcommunity.com/app/225840/discussions/ our message board], but be sure to include your system specifications in your message.		Ask for further assistance at [https://steamcommunity.com/app/225840/discussions/ our message board], but be sure to include your system specifications in your message, which you can find out how to obtain [[Support/FAQ#How can I get specifications about my computer? \|from here]].

	== What does "Your .dll [cl_dlls/client.dll] differs from the server's" mean? ==		== What does "Your .dll [cl_dlls/client.dll] differs from the server's" mean? ==

AdamR: /* Why does Sven Co-op crash immediately on start-up? */

2023-12-28T01:29:52Z

Why does Sven Co-op crash immediately on start-up?

← Older revision		Revision as of 03:29, 28 December 2023
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	Otherwise we may need to [https://steamcommunity.com/sharedfiles/filedetails/?id=2767632092 obtain a crash dump] from you.		Otherwise we may need to [https://steamcommunity.com/sharedfiles/filedetails/?id=2767632092 obtain a crash dump] from you.

			Ask for further assistance at [https://steamcommunity.com/app/225840/discussions/ our message board], but be sure to include your system specifications in your message.

	== What does "Your .dll [cl_dlls/client.dll] differs from the server's" mean? ==		== What does "Your .dll [cl_dlls/client.dll] differs from the server's" mean? ==

AdamR: /* Why are player donation extras not available on some servers? */ Added "Particularly if you've just donated using PayPal".

2023-03-11T14:12:44Z

Why are player donation extras not available on some servers?: Added "Particularly if you've just donated using PayPal".

← Older revision		Revision as of 16:12, 11 March 2023
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	'''If you've donated quite recently (within the past 24 hours)''' there may be a delay in processing this if your steam ID didn't look right when being scanned automatically. (Someone will have to correct this manually.) Donations made by PayPal usually arrive and deploy within 5 minutes when a valid steam ID is provided. You can check yourself while connected to any Internet facing game server by using command "showextras" in the game console to see what your donor status is.		'''If you've donated quite recently (within the past 24 hours)''' there may be a delay in processing this if your steam ID didn't look right when being scanned automatically. (Someone will have to correct this manually.) Donations made by PayPal usually arrive and deploy within 5 minutes when a valid steam ID is provided. You can check yourself while connected to any Internet facing game server by using command "showextras" in the game console to see what your donor status is.

			'''Particularly if you've just donated using PayPal''' we've been experiencing issues whereby PayPal doesn't always notify us (our APIs) when a new donation is made, or is very delayed in doing so. We do however periodically check for new donations (manually) to ensure all recent donations get added to our database within a reasonable time frame. ''(This is a known issue with PayPal's IPN service impacting not just Sven Co-op.)''

	'''If your donation stuffs doesn't show up in a game server''' please first try a different game server as some aren't able to contact our donor database reliably. You may want to let the server operator know that their server has such an issue if you find your stuffs appearing fine on other game servers.		'''If your donation stuffs doesn't show up in a game server''' please first try a different game server as some aren't able to contact our donor database reliably. You may want to let the server operator know that their server has such an issue if you find your stuffs appearing fine on other game servers.

	Otherwise, all donation related queries must be directed towards [mailto:donations@svencoop.com donations@svencoop.com]. Please include your Steam ID and ideally transaction ID.		Otherwise, all donation related queries must be directed towards [mailto:donations@svencoop.com donations@svencoop.com]. Please include your Steam ID and ideally transaction ID to help us resolve your query quickly.

	= Running a game server =		= Running a game server =

AdamR: /* Why are player donation extras not available on some servers? */

2023-01-07T19:00:29Z

Why are player donation extras not available on some servers?

← Older revision		Revision as of 21:00, 7 January 2023
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	'''If your donation stuffs doesn't show up in a game server''' please first try a different game server as some aren't able to contact our donor database reliably. You may want to let the server operator know that their server has such an issue if you find your stuffs appearing fine on other game servers.		'''If your donation stuffs doesn't show up in a game server''' please first try a different game server as some aren't able to contact our donor database reliably. You may want to let the server operator know that their server has such an issue if you find your stuffs appearing fine on other game servers.

	Otherwise, all donation related queries must be directed towards [~~http://~~mailto:donations@svencoop.com donations@svencoop.com]. Please include your Steam ID and ideally transaction ID.		Otherwise, all donation related queries must be directed towards [mailto:donations@svencoop.com donations@svencoop.com]. Please include your Steam ID and ideally transaction ID.

	= Running a game server =		= Running a game server =

AdamR: /* Why are player donation extras not available on some servers? */ Contact.

2023-01-07T19:00:01Z

Why are player donation extras not available on some servers?: Contact.

← Older revision		Revision as of 21:00, 7 January 2023
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	'''If your donation stuffs doesn't show up in a game server''' please first try a different game server as some aren't able to contact our donor database reliably. You may want to let the server operator know that their server has such an issue if you find your stuffs appearing fine on other game servers.		'''If your donation stuffs doesn't show up in a game server''' please first try a different game server as some aren't able to contact our donor database reliably. You may want to let the server operator know that their server has such an issue if you find your stuffs appearing fine on other game servers.

			Otherwise, all donation related queries must be directed towards [http://mailto:donations@svencoop.com donations@svencoop.com]. Please include your Steam ID and ideally transaction ID.

	= Running a game server =		= Running a game server =